Booking & Deposits
We require a minimum 14 days notice for all orders, during peak seasons you may need to order much further in advance, months some times!
Once we confirm the details of your order, you will receive an invoice via email.
To confirm your booking a 50% non refundable deposit is required to be paid.
Unless we specify in writing, the 50% deposit is required within 7 days of your invoice being issued to secure your required date & our availability.
Changes to an order can't be made within 7 days of the due date unless approved.
Our payment options are:
VISA, MasterCard or American Express
Payment of any remaining balance is required no later than 7 days prior to the due date. If your invoice is not paid in full within 7 days we may reserve the right to cancel your order & any deposit paid will not be refunded. You will be notified via email or text if this is the case & we are unable to reach you prior to the cancelation of your order.
Delivery & Pickup
Pickups are welcome from Clayton, VIC 3168 at an arranged time.
Delivery is complimentary within 5kms of us, let us know your address for a delivery quote.
Cakes will be supplied in an open top box & ready for transport. We highly recommend you transport items on the front passenger floor or in the boot of your car.
Placing items on seats is not ideal as they are not flat.
Any damage caused to a cake once it has been delivered or picked up is the customers responsibility.
Once you reach your destination we recommend removing the item from your car immediately as car temperatures can rise quickly & cause melting.
We can deliver your order Victoria wide, contact us for delivery fees to your required address.
If you require your cake to be in a sealed box or gift display box, please advised us when booking & we can confirm if this is possible & any extra charge is required.
Postponing or Cancellation
Kye will always do his best to accommodate unforeseen changes that may arise.
When you pay your deposit we secure that date for you, the availability is closed to other customers.
If you need to postpone your order for any reason we will do our best to accommodate a change of date.
Depending on how much notice is given & what work may have begun on your order, there may be an extra charge to move your order date. Our availability of your new date will need to be confirmed.
If you require cancellation of your order & we receive a minimum 10 days notice we may offer a credit note valid for 12 months. Any credit note offered will have a deduction from the amount you have paid, this is to cover the costs of any work carried out & specific supplies purchased for your order that can not be used for others.
We will confirm what credit if any can be offered on a case by case basis.
Do not refrigerate unless specified otherwise, store items in a cool room/area & out of direct sunlight.
Once your cake has been cut, any left overs should be wrapped in cling film & refrigerated.
For our mud cakes we use larger American standard serving sizes..
Dessert serving size approximately 6.4cm x 2.5cm x 10cm (2.5”x1”x3”)
Coffee/Tea serving size approximately 3.8cm x 2.5cm x 10cm (1.5”x1”x3”)
Be careful to remove any skewers, wires or other non edible products or items before serving, as well as figures, toys, silk florals or acrylic toppers.
Please note, with any cake order that is noted to be allergen free, there is always a risk of trace amounts of allergens in ingredients.
We try our best to avoid any cross contamination of allergens but no guarantee can be offered.
Unfortunately those with severe or life threatening food allergies can not be catered for.
Variations in colour & design
Many food colours/pigments can be affected by changes in temperature & air conditions, Kye will always strive to ensure that any colours specified on your invoice are as accurate & as close to as planned.
Unfortunately we cannot guarantee that colours will always be 100% accurate.
It is extremely common for Kye to be asked to recreate a design supplied by our customers that has been created previously by a cake artist, while we aim to supply exactly what the customer expects, we cannot copy another person or business's design 100% & slight variations are to be expected.
Due to the nature of edible art & stock availability, sometimes slight details on orders may need to be altered from what was originally planned.
In rare occurrences sometimes Kye may slightly change a design if required due to stock availability or because it creates a better look that's more aesthetically pleasing.
Sometimes what sounds good on paper doesn't look the best in person, thats why you pay & trust someone with the skills & eye to create the best looking & best tasting dessert for your event.
Disclosure of Information
Kye’s Cakes will not disclose any personal information such as your name, address, email, telephone number to any person outside of our business, unless you authorise us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will Kye’s Cakes sell or receive payments or services for disclosing customers personal information to any partner or external company.